Shipping Policy

Vial Drop Labs currently ships only to valid addresses within the continental United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Orders are processed after successful checkout, payment where applicable, and any necessary order review.

Orders paid by direct bank transfer will remain on hold until payment has been received and confirmed.

Processing time is separate from carrier transit time.

Available shipping methods and applicable charges are displayed during checkout.

Customers are responsible for reviewing and accepting shipping charges before placing an order.

Shipping and delivery timeframes are estimates unless expressly stated otherwise.

Carrier transit times may change after a shipment enters the carrier's network.

Vial Drop Labs will comply with applicable requirements concerning shipment timing, delays, cancellation, and refunds.

Customers are responsible for supplying a complete and accurate delivery address.

If you discover an address error before fulfillment, contact support@vialdrop.com immediately. We will make reasonable efforts to correct the address, but changes cannot be guaranteed after fulfillment begins.

Additional costs resulting from an incorrect customer-supplied address, refused shipment, or return to sender may be the customer's responsibility where permitted by law.

When tracking is available, shipment information will be sent to the email address associated with the order.

Carrier tracking may take time to update after shipment.

If a shipment arrives damaged, retain the product and original packaging and contact support@vialdrop.com promptly.

We may request photographs of the product, label, packaging, shipping label, and reported damage.

Verified damaged merchandise may be replaced or refunded in accordance with our Refund & Return Policy.

If you receive merchandise different from what appears on your order, contact us promptly and retain the merchandise and packaging.

After verification, Vial Drop Labs will provide an appropriate replacement or refund.

If tracking indicates that a shipment has not been delivered and appears lost in transit, contact us so we can review the shipment and, when appropriate, work with the carrier.

Once the carrier confirms delivery to the shipping address supplied with the order, Vial Drop Labs is not responsible for subsequent theft, disappearance, misplacement, loss, or unauthorized removal, except where otherwise required by law.

Customers should check the delivery location, household or business recipients, neighboring delivery locations where appropriate, and carrier tracking information.

support@vialdrop.com